Terms of use of the online store

General terms of transaction

 

  1. GENERAL INFORMATION

We welcome you to our online store efiandvag.com where the products of the company with the name AFES TAMPOUREA AND SIA OE are available for sale, based in Chania, Tel. 694824909, Tax Identification Number 999185101, Tax Office of Chania, Name AFES TAMPOUREA AND SIA OE contact person: Tampourea Evaggelia.

The promotion, presentation, sale, transport-storage, delivery and possible return of our products displayed on this website as well as the protection of your personal data and the security of your transactions are governed by these terms of use, which we invite you to read before navigating efiandvag.com and making your purchases. Your navigation in efiandvag.com as well as the realization of any transaction or communication with our company means the unconditional acceptance of these terms of use by you. In case of your disagreement or reservation about part or all of these terms you can send your relevant e-mail to info@efiandvag.com before you navigate or make the transaction, otherwise the acceptance of all terms by you is unreserved.

Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the user / consumer / visitor / member of efiandvag.com(in whole or in part): a) part or all of these terms of use, b) part or all of the content of efiandvag.com and c) part or all of the external appearance (interface), structure or composition (configuration) of efiandvag.com as well as its technical specifications The company also reserves the right at any time, unjustifiably and without prior notice to the user / consumer / visitor / member of efiandvag.com to cancel, suspend or terminate the operation of efiandvag.com. The user / consumer / consumer / member of efiandvag.com recognizes and unreservedly accepts all the above with only the navigation and / or use of the services of efiandvag.com.

 

  1. DESCRIPTION OF SERVICE

The efiandvag.com online store promotes and resells the products of the suppliers with which it cooperates. The company reserves the right to freely choose the products it displays on efiandvag.com and to modify, renew and / or withdraw them at any time and without prior notice. The same applies to its pricing policy, any offers, and discounts which it can freely choose and carry out as well as modify, renew and / or withdraw at any time and without prior notice and / or compliance with a deadline.

 

  1. RECEIPT REQUEST FOR ORDER & COMPLETION OF ORDERS

Efiandvag.com is a store that works with a variety of suppliers and manufacturers in order to bring you a very wide range of products and in fact at the best possible prices. Therefore, although we take all possible measures for the availability of our products as it appears in efiandvag.com, there is a case that a product displayed in efiandvag.com is not finally available or is not available within the delivery time mentioned in efiandvag.com, for reasons that do not fall within our sphere of influence. For this reason and in order to fully inform you and protect you as much as possible from unforeseen events, the orders are completed as follows:

 

SEND REQUEST FOR ORDER: – You can navigate in our online store, freely choose through efiandvag.com the products of your choice and place them in your shopping cart. Then, following the ‘steps’ that are indicated to you each time, you should proceed with the sending of your request for an order to our In order to provide you with the best and most complete service and to facilitate your future purchases during your first order, you register as a user of efiandvag.com by filling in all your personal information requested in the respective registration form. Then, each time after completing your purchases, fill in all the details of your order request that appear on the order form. All information sent to our company falls under the strict policy of protection of your personal data that our company adheres to and is collected and processed with complete security and diligence and only with your explicit consent provided by sending the above form. In any case, every time you send a request for order to our company, you must first have accepted these terms of use, which govern the transactions between us in their entirety as referred to in Article 1. above. You are also responsible for the correctness and legality of your above information which our Company knows only upon your statement.

 

Upon sending the request for your order, an automated message appears containing the details of the order request that our company will receive, which is also sent to the e-mail address you have stated to us. All your requests are received by us subject to the control of the products included in your order request (which was settled after the start of the processing stage following your request). At the stage of receiving your request and the automatic viewing of the content of your order request, the processing of your request by our company has not started yet.

 

ORDER PROCESSING – If your order request is sent from 9.00 to 14.00 on a business day and time (Monday to Friday) then you will receive an immediate message to the e-mail address you have stated that your request is being processed by our Otherwise, you will receive this message within the next business day. During the processing of your request, the availability of all the products included in your order request is checked.

i) In case there is an offer of all the products included in your request within the delivery time mentioned in our online store then a message will be sent to the e-mail address and / or the mobile phone number you have stated to us that will confirm your order and will include all the details. The shipment of the products will then be made according to the delivery schedule of our partner courier

ii) In case there is not available any of the items you placed in the order and / or that a product will be available after the delivery time listed in our online store, then our Company will contact you or by message at e-mail and / or to the mobile phone number you have stated to us either by direct telephone contact with you through its representative (or in all the above ways) in order to consult with you for any modification, correction or cancellation of your If it is not possible to contact you within 14 days of sending your order request, your request will be automatically canceled, and you will have to send us a new request again. In any case, any new order of yours (modified or not) will be sent to you again with a new e-mail and / or to the mobile phone that you have stated to us, and this message will be the confirmation of your order based on which you will execute your order. The shipment of the products will then be made according to the delivery schedule of our partner courier company.

Our Company can contact you via e-mail and / or mobile phone message which you have stated to us during your registration throughout the delivery until the delivery of your order to you for any issue regarding the receipt, the processing, execution and / or transfer of your order and / or payment and / or return of products or for anything else. The parties agree that such communication (via e-mail and / or text message to your mobile phone-sms) also covers the legal requirements for your written notification, confirmation of your order, where and when required by . In case you wish to express your objections, or to provide you with clarifications on the content of a message you have received above, or for any other reason you can contact us either by sending an e-mail and / or a reply to the sms that will you have received and / or call us directly at 6948249091

 

  1. PAYMENT METHODS

In order to provide you with the best and most complete service, our company has a choice of payment method for the products you are interested in buying, which, as analyzed and then, is related, among other things, to the processing time of your order request and / or time of sending the product to you. Once you have decided which payment process suits you, select the corresponding payment method at the appropriate point of your order request form and enter your necessary details if needed. The collection and processing of the payment details that you send us fall under the strict policy of protection of your personal data that our company adheres to and are collected and processed with complete security and diligence and only after your consent provided by sending the order request. Especially for credit card payments, all the necessary security measures are taken in cooperation with the cooperating financial institutions, which ensure the maximum possible protection in your electronic transactions and secure your payments.

 

The payment methods are specifically the following:

 

  1. – TRANSFERT TO BANK ACCOUNT – If you have chosen to pay by bank transfer, then you will have to discount your order (and any agreed costs eg transfer) in order to begin the process of processing your order request and booking products included in it by us, in one of our company accounts that appear in the order form and in the e-mail that you will receive as soon as your order is processed, stating your order code as a. Then you should send us a copy of this deposit by e-mail to info@efiandvag.com. After receiving a valid copy of the deposit of the total amount, the process of processing and order confirmation is followed, and the relevant emails are sent to the e-mail you have stated to us. In case of non-deposit within 14 calendar days your order will be canceled free of charge and the sales contract will be considered as never drawn up. In case of cancellation or modification of your order until the shipment of the product (s), an interest-free refund procedure will be followed, after contacting you with one of the above-mentioned ways of communication (article 3 c above) in order to give us the bank account number to which you wish to make the deposit.
  2.  WITH CREDIT CARD – Efiandvag.com accepts Visa, Mastercard, Maestro credit cards. Once you have chosen the credit card as payment method, the process will be carried out and completed through our trusted partner – a banking institution that provides all the security guarantees of electronic transactions. Your transactions in our online store are protected by top online security systems which guarantee a secure trading environment in many large companies worldwide. Before confirming your order, your credit card will be pre-approved with a commitment of the total amount (price and any agreed costs, g., transfer) in order to make the corresponding commitment of the product (s) that we will send you. For some credit cards that are not technically possible to pre-authorize at this stage, the final amount of the total amount will be charged. If at the stage of confirmation of your order, there is a problem with your pre-approval then the Company will contact you in one of the ways mentioned in article 3c above in order to consult with you on this issue. If any of the required ways of contacting you is not possible for any reason within 14 days of sending your order request, your request will be automatically canceled, and you will have to send a request to us again. In case of successful pre-approval, the final charge of your card is made by sending the products to you.
    ii) In the event that at any point, even after any delivery to you of the product you have ordered, although the above pre-approval has been obtained, any inadvertently and / or due to technical or other problem and / or for any other reason and cause The final charge of your card has been made with the corresponding price and expenses, our Company has the right to make the final charge of the amount and expenses corresponding to your executed order at any later stage, at any time point. With your final charge, a relevant message will be sent to the e-mail address and / or the mobile phone that you have stated to.
    In case you choose to pay by credit card you must be present at the receipt of your order with your credit card and your ID. In case the order is made on the data and on behalf of a company then the credit card you use must be corporate. That is, to have been issued in the data of the respective company. Also, during delivery, the authorized holder with his credit card and ID must be present.

 

  1. PRODUCT DELIVERY / SHIPPING COSTS

 

With the confirmation of your order you will be informed with an email to the e-mail address and / or to the mobile phone that you have stated to us and for the delivery time of your products depending on the area you have chosen to have the products sent to.

In any case, your order will be sent to you by our company from a cooperating carrier of our choice during working hours and days (Monday – Friday). According to the basic delivery schedule of our partner courier company, the deliveries are as follows:

  • within 7 days from the shipment of the products to the carrier, within
  • within 14 days from the shipment of the products to the carrier,

Our company and its partners take all the necessary measures for the valid delivery to you of the products you have ordered based on the above schedule. However, it is not responsible for any delays due to force majeure or events beyond its control. Indicatively, it is not responsible for causes of delivery delays due to delays at customs, intermediate loading and unloading areas, means of transport strikes or other strikes that affect the delivery of products to our company’s warehouses by our suppliers, etc. In case of any delays, our company will make every effort to contact you with the information you have provided in order to inform about it and to consult with you about the new delivery or the delivery of another product.

Although we have taken all possible care to inform you regarding the lack of availability of a product, there is still the possibility of an unexpected lack or unavailability of the product from our manufacturers (even after confirmation of your order). In this case, our company will again make every effort to contact you based on the communication methods mentioned above in 3c in order to inform you and consult with you about the new delivery or delivery of another product or its cancellation of the order for both parties and the interest-free refund of any money paid within a reasonable time.

Without prejudice to any special charges from delivery transfers that will be expressly provided for in a product posted on our website and in any case in the confirmation of your order, generally the shipping cost is as follows:

For orders of products up to 2 kg, the shipping cost is € 5.00 including VAT for shipments within

For orders of products up to 2 kg, the shipping cost is € 15.00 including VAT for shipments abroad.

For orders of products over 2 kg, the shipping cost is € 7.00 including VAT for shipments within Greece.

For orders of products over 2 kg, the shipping cost is € 20.00 including VAT for shipments abroad.

For orders of products worth more than 50 €, shipping is free for shipments within.

 

  1. PRODUCT RETURN

 

The consumer can exercise the right of withdrawal 14 days from the receipt of his order and request a refund and not necessarily a new order, without justifying the return.

The merchant must return the money within 15 days of receiving the cancellation request. However, he may delay returning the money if you do not receive the products or proof of  return.

Refunds will include shipping costs paid by the consumer for the purchase.

The process for returning the products you have ordered from our website is simple and is done entirely electronically via email at info@efiandvag.com.

Specifically:

Write down what you want to be done (refund, credit, replacement with the same, replacement with another, etc.) note the reason for the return, the code of the product (s) you want to return and the order number for the specific item (s) product (s).

In order for the return of the products to be valid (defective or not) the above procedure must be performed, and the relevant electronic order must be received by our Company within the time limit set in the product return policy (article 7) for each case of return

In any case where a refund, product replacement is provided for in Article 7 below, the product must necessarily be accompanied by the original proof of purchase. For all the above cases, they must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product (to comply with the

Company codes) and be in excellent condition, together with all the documents that accompanied the product (e.g., Delivery Note, Retail Receipt, etc.).

Upon receipt of the returned product you will be informed via email that you have stated to us during your registration while for each subsequent process (such as sending a new product, replacement, etc.) you will be informed via email that you have stated during your registration and according to the procedure referred to in Article 3

Especially for the return of products whose order was made by phone, the return of the products regardless of the reason will be made after consultation with the competent department at the contact phone 6948249091 always within the deadline and under the conditions set in the product return policy (Article 7) during working days and hours (Monday to Friday 09:00 – 14:00).

 

  1. PRODUCT RETURN POLICY

 

WITHDRAWAL

For all our product categories you have the right to return the product you received within 14 (fourteen) calendar days from the day you received it, at absolutely no cost other than return costs (courier, shipping, postage or other) if required in accordance with the Return Policy of the company, which will be done at your own risk and at your own expense (unless otherwise specified from time to time by the Company as a whole or specifically for specific products). Prerequisites for exercising the right of withdrawal within 14 days are: Not to have used the product. Also, all items must be returned in excellent condition, received without damage, without any defects (subject to the return of a defective product), complete and inside their packaging, while it must also be accompanied by all the necessary documents. Also, their packaging must not have been violated and / or damaged.

 

RETURN POLICY AND / OR REPLACEMENT OF DEFECTIVE PRODUCTS

Our company takes every possible measure so that all products (regardless of type) are specially and carefully packaged in order to reach you without

In very rare cases, however, there is a risk that one of these products will wear out when shipped to you. Also, in very rare cases there is a case to receive a product with a defect. For this reason and regardless of your above right of withdrawal, which is not affected, we invite you to check the products upon receipt.

In case you receive the product without expressing any specific reservation, it means that you have unreservedly received the product from our However, in case you find that there is damage and / or a defect in the product, then you can inform us by contacting us at e-mail info@efiandvag.com and / or by phone at 6948249091, stating us if you wish to be sent a new to be replaced or if you wish to exercise your right of withdrawal. In case you wish to have a new product sent to you for replacement, you can follow the return procedure, as described in Article 6a.

If the product you received is proven to be defective from its manufacture, then you can request their replacement with the same or another product of your choice and / or the issuance of credit power for a financial year, or interest-free refund of the money have been paid if the product you want to replace is not available, provided that you send the relevant electronic order no later than 14 (fourteen) days after

It is not a defective product when it comes from natural materials, where this implies a differentiation of colors in relation to the photo in which it is

 

  1. POSSIBILITY OF CANCELATION OF ORDER

 

It is possible to cancel your order in the following cases

 

Before sending / receiving the product – Cancellation is possible by sending an e-mail to info@efiandvag.com or by phone at 6948249091.

Upon receipt of the product – You can exercise your right to withdraw within 14 (fourteen) calendar

 

  1. USE / OPERATION & WEBSITE CONTENT

 

  1. Use / Operation com

 

Both parties (company and consumer) are committed to the correct and based good faith and transactional usage and operation of the website. In order to have proper and complete access to efiandvag.com must be enabled in the browser, the JavaScript language as well as the ability to download cookies. To use efiandvag.com you must have a version of Internet Explorer over 6 or a version of Mozilla Firefox over 3.5 or another similar web browser version installed. The user / consumer / visitor / member of efiandvag.com acknowledges and accepts that in order to use some of the services of efiandvag.com he may need to download some upgraded electronic programs to his PC.

 

The Company takes all the necessary measures for the continuous and uninterrupted operation of efiandvag.com, but reserves the exclusive right, and the consumer accepts it, to permanently or temporarily suspend the operation of efiandvag.com with or without notice to users / members and the visitors of efiandvag.com. In any case the user / consumer / visitor / member undertakes the obligation and accepts that they will not use efiandvag.com for sending,

 

publishing, sending by e-mail or otherwise transmitting any content that is illegal, harmful, threatening, offensive, disturbing, defamatory, defamatory, obscene, libelous, violates someone else’s privacy, shows empathy, or expresses racial, ethnic, or other forms of discrimination,  harm to minors in any way, is not allowed to be transmitted in accordance with the law or contractual or managerial relationships (such as internal information, property and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other third party property, contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip any software or computer hardware, intentionally or unintentionally violates applicable Greek and Community law and its provisions, may harass third parties in any way and any content used to collect or store personal data about other users.

The company takes every possible care for the correct publication – display of information related to the products it promotes through efiandvag.com. However, our company is not responsible for any errors in the operation of the online department store in the listed and displayed information (such as the indicative price, availability, photo, type, etc.) that may be indicatively due to technological failures-errors, typographical and / or “human” errors and / or incorrect information from suppliers, even though its negligence. If you find an error before and / or after the completion of your order, we invite you to send a relevant e-mail to info@efiandvag.com and / or to contact us at 6948249091. In any case, if you find an error, we urge you not to send an order request before notifying our company and clarifying this

The retail prices of the products are mostly determined by the manufacturers. Nevertheless, our company follows a free pricing policy based on its commercial strategy, always within the framework of the provided legislation, especially the provisions on protection of competition (fair and unfair). Therefore it is possible to find a difference in the prices of the products sold in efiandvag.com from other similar products sold in other points of sale, given that our company from time to time makes product offers or other promotions whenever it deems necessary. Also, the company reserves the right and the user / consumer / visitor / member of efiandvag.com accepts it, to modify the listed prices and to change and / or withdraw the offers at any time with or without prior notice of the users / consumers / visitors / members of efiandvag.com. In our physical stores and in our online store, from time to time different pricing policies may apply with or without prior notice to users / consumers / visitors / members of efiandvag.com.

 

  1. INTELLECTUAL PROPETRY RIGHTS

 

The entire content of efiandvag.com (except for those elements that belong to third parties, eg copyrights of third parties, partners, organizations, etc.), ie indicative and not restrictive texts, photos, drawings, commercial and financial data, the programs, all kinds of files, marks / logos, the layout of efiandvag.com etc, are the intellectual property of the company and are protected by the relevant provisions of Greek Law, European and applicable international conventions , on intellectual property Under no circumstances should their appearance and promotion efiandvag.com be construed as a transfer and / or assignment of their license and / or right of use. Based on the above, therefore, it is expressly prohibited the complete or partial copying, distribution, transfer, processing, storage, reproduction, republishing, modification, and any related action on the above data, without any explicit prior written consent of the company. Otherwise, the above actions may constitute an infringement of the intellectual / industrial property rights of the company, which reserves the right to claim any positive and negative damage caused to it in accordance with the provisions of applicable law.

The user / consumer / visitor / member of efiandvag.com accepts and acknowledges that the company has the ability to commercialize (either by itself or by third parties) all the data displayed on efiandvag.com as well as the modification of this data at any time wishes with or without prior notice to users / consumers / visitors / members of efiandvag.com.